The other day I posted about what it might be like in your lobby when people come see you.
Today I offer a hat tip to my pal Dan Hull for blogging about perceptions of guests who visit your office. Dan directs us to an article by Ann Macaulay found on CBA Practice Link (Canadian Bar Association's website) called "Making Your Law Office Client-Friendly" (a good read for accountants, too).
The article focuses on improving the experience of being your guest. It's loaded with tips and examples on everything from reception area lighting to offering a usable work station to your actions when you meet with people. Check it out!