Super quick blog post for firm owners, mangers and employees. And, well, everyone, really.
Please buy and read this book.
Buy it for all your partners and managers. Read it before your next retreat or meeting. In fact, you should create a retreat specifically to discuss it.
It's 68 pages of brilliance and life-changing perspective from a wise man who claims "there are no new ideas in this book." Well, he does a beautiful job, then, of taking nuggets we need to know and putting them into a form we can apply to our business and personal lives.
I met Charles when I took his full day session in April at the International Association of Facilitator's conference. It was a day of learning that changed my thinking significantly. But more importantly, it struck me how absolutely helpful this book will be for professional firms.
It's as applicable to customer relationships as it is to firm management.
After you read it, please let me know what you thought of it.