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February 25, 2010


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John Shaver

Michelle, I've seen this quite a bit lately and I agree it can be a big headache from a business perspective.

The Ruth's Chris Steak House here in Knoxville sent out DMs for Acai Berry. I don't remember that being on their menu! They ended up completely abandoning their Twitter account as a result.

BTW, the link to the short blog post that you referenced doesn't seem to contain a URL.

Michelle Golden

John, thanks for your comment and for sharing the Ruth's Chris example. I hadn't heard that. I won't be surprised if that happens more and more--especially with professionals.

Really appreciate you letting me know about the bad link! Egads!

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