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July 27, 2008


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» My Favorite KPI - Trusted Advisor Requests from Small Business Marketing Tips & Strategies
On the Golden Practices blog, Michelle Golden posted an account of her best High Satisfaction Day (HSD). As Michelle explains, HSDs are great Key Predictive Indicators for professional service firms. KPIs are important because help us know where we are... [Read More]

» "High Satisfaction Day (HSD)" from Stark County Law Library Blog
Posted by Michelle Golden: “My friend Ron Baker taught me about HSDs. HSDs are the days when something happens that [Read More]

» "High Satisfaction Day (HSD)" from Accountants Round Up
By Michelle Golden: My friend Ron Baker taught me about HSDs. HSDs are the days when something happens that makes you swell with sense of accomplishment and think, this is why I do what I do! - your raison d'être. [Read More]


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Bill Brelsford

Hi Michelle,

What a great story, thanks for sharing it. It was a perfect post to read while doing my Monday morning planning and goal setting.


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