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January 28, 2008

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» "Make Every Date a First Date" from Accountants Round Up
By Michelle Golden: Did you see Seth Godin's recent post, The Last Interaction? Great stuff!The last interaction Marketers (and high school kids) focus a lot on the first date. After all, you never get a second chance to make a [Read More]

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JacobPM

It's true, customer service is sooooo important. I'm glad that you were lucky enough to get someone willing to own up to a mistake. It's rare in the basement waterproofing industry.

I'm proud to work for a company that has a huge service center. I myself have dealt with complaints and have found myself being able to drastically help their situation just by being there. I of course could help them with their situation, but it's so important to be honest, to have solutions and the power to use them to make our customers happier.

Great post!

-Jacob

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