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July 28, 2007

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Thom Singer

Michelle-

This is an ongoing problem with professional services firms. Not only do they not trust their people, they often treat them poorly...especially the staff. I have seen lawyers go crazy on secretaries and other professional staff. They act so unprofessionally that if a client ever saw this behavior they would run away. Yet the firm tollerates these tyrants, promotes them, and pays them lots of money because they bill a lot of hours. The hope is that clients will not ever look behind the curtain at the nutty and disrespectful behavior.

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