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February 16, 2007


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» "Sorry? Sorry. Sorry!" from Accountants Round Up
By Michelle Golden: Do you know how to apologize? Anybody who's read my blog for awhile will know that I consider the art of apology to be an essential song in any business person's repertoire. As I've said in past [Read More]

» "SORRY? SORRY. SORRY!" from Stark County Law Library Blog
Posted by Michelle Golden: “Do you know how to apologize? Anybody who's read my blog for awhile will know that [Read More]

» The Art of Apology from Legal Ease Blog
I've talked about apologies before, most recently with respect to the JetBlue troubles in the aftermath of the storm that hit the northeast on Valentine's Day (see my posts, What Can Lawyers Learn from JetBlue's Recent Troubles?, Is It Time [Read More]


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Zach Katkin

Great points. I agree that even the best of us do make mistakes and apologizing is both humbling, and hard to do, but an absolute necessity. What do you suggest for problems caused by clients, but the clients believe it to be your fault (assuming the issue was in some way addressed prior to problems)? I've run into a few cases where companies were expected to apologize, even though the issue clearly wasn't their fault/


My favorite apology: "You deserve better than that."

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