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February 16, 2007


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Zach Katkin

Great points. I agree that even the best of us do make mistakes and apologizing is both humbling, and hard to do, but an absolute necessity. What do you suggest for problems caused by clients, but the clients believe it to be your fault (assuming the issue was in some way addressed prior to problems)? I've run into a few cases where companies were expected to apologize, even though the issue clearly wasn't their fault/


My favorite apology: "You deserve better than that."

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