Two great bloggers, Guy Kawasaki and David Maister, have been talking (on their respective blogs) about a professor, Bob Sutton, and his new book: The No Asshole Rule: Building a Civilized Workplace and Surviving One that Isn't.
I was especially struck by his thoughts about the situations that turn typically civilized people into temporary assholes. See his post for the complete set of comments, but it is worth repeating his initial list below. As I went through it, it certainly described the times when my inner jerk has reared its ugly head.
And Guy Kawasaki writes a nice piece sharing Bob's "dirty dozen" list of "everyday asshole actions"
- Personal insults
- Invading one’s personal territory
- Uninvited personal contact
- Threats and intimidation, both verbal and non-verbal
- Sarcastic jokes and teasing used as insult delivery systems
- Withering email flames
- Status slaps intended to humiliate their victims
- Public shaming or status degradation rituals
- Rude interruptions
- Two-faced attacks
- Dirty looks
- Treating people as if they are invisible
and then he proceeds to describe how to avoid being one in the future.
Bob's, David's and Guy's posts (linked to above) are all worth the read...