« On Managing People | Main | How to Differentiate Your Firm's Website. Not. »

March 28, 2006


Feed You can follow this conversation by subscribing to the comment feed for this post.

Dina Beach Lynch, Esq.

Michelle, great list. I appreciated Allison's additions so much I left the following post on her blog.

Listening is a much underrated tool for creating or maintaining an employee-friendly culture. However, most firms fail to listen properly.

Listening without a plan for action is ineffective. Most employees want to know that if they take the time, effort and risk to offer feedback on firm matters that someone will actually act upon their suggestions.

Failing to design and communicate the action plan for feedback to employees is a sure way to build mistrust. I’ve seen many instances in my work as an Ombuds where good intentions were thwarted by inaction. Employees became skeptical and thought of any effort as ‘lip service’.

So to those firms that pride themselves on having an ‘open door policy’ to listen to employee concerns and interests I have one simple question: what happened next?
If the answer is nothing much, you’re creating a culture, but not the one you intended.- end

If professionals don't listen well and actively to each other, how can their clients trust that they will be listened to and valued? Building a great culture isn't just a nice idea; it's a business imperative!

Dina Beach Lynch, Ombuds

The comments to this entry are closed.

Read Michelle's Book


Become a Fan

Find Michelle Elsewhere

  • View Michelle Golden's profile on LinkedIn

  • Check out Golden Practices on Facebook

What VeraSage is Talking About

Other Stuff

  • Ranked by Power150

  • Legal Marketing Reader Top Blog

  • lawyer blogs

  • Alltop Accounting Blogs

  • Junta42 Top Content Marketing Blogs


Blog powered by Typepad
Member since 04/2005