By Tom Kane: The story goes that a new client of a law firm called to set up an appointment. The new receptionist told the client that she was “kind of busy right now” and would have to call the person back later. Ouch!! The tale was told by a consultant over on the Law Marketing Listserv (free trial available) yesterday, seeking guidance and suggestions on training that firm’s staff.
I found the responses to her request interesting. They ranged from fire her (great training) to a suggestion that she train the people who hired the receptionist.
Read complete post Receptionist Tells Client to Get Lost
Source: Legal Marketing Blog, 27 June 2007. Copyright © 2007, lexBlog, Inc.
